Namra(Ministry of Finance) Better Customer Service

Income Tax revisions and audits of tax returns take months even years to be done and finalized without acknowledgement and feedback from Namra officials. Tax directives, good standings and refunds are delayed due to revisions and audits not done in a timely manner.
ITAS email service is not working and tax payers do not receive any emails from the ITAS system for months.
A tax incentive relief was given which expires end of January 2022, but most tax payers will not benefit from it due to the delay in service at Namra.
Tax payers bank accounts are  seized and outstanding taxes deducted while tax payers already registered for the tax incentive relief and income tax returns have been submitted for revisions and audits. Tax payers are penalized for the poor service delivery of Namra officials.
Namra needs to concentrate on customer service delivery first before penalizing and demanding tax payers for payments. Namra officials needs to held accountable for delays in poor service delivery. Namra needs to extend the tax incentive until such time as Namra customer service delivery is up to standard. Namra must provide a customer service charter with timelines and feedback dates on all queries,  official channels and direct contacts where delays in service can be reported.
With proper customer service delivery, Namra will create more confidence and trust from tax payers. In return excellent service will establish more  compliant tax payers.