Stelios Haji-Ioannou and the Easyjet Company board members
Easyjet are in a difficult situation, as are all travel companies. But Easyjet are currently operating is a very suspicious manner by being completely unavailable. I am campaigning for Easyjet to show transparency, respond to their customers and have a effective communication system and a working refund or change system, as described in the emails sent out by Easyjet. Potentially thousands of people are losing their money or stuck abroad because Easyjet is simply not responding! Is this profiteering from the crisis?
Easyjet has invited many of its customers to contact them and use their website to manage travel bookings. Customers are being manipulated and ignored right now and there seems no recourse to assist or protect them at the moment. I myself have a cancelled flight and I was contacted by Easyjet to get a refund or change my flight. The website has no refund process available. The 'contact us' system is closed, the calls to customer service are unanswered, the Facebook page offers no support; redirecting you to the website contact or to Twitter. Twitter messages are unanswered. I am starting this petition because of the hundreds of desperate and unanswered requests you can read on Facebook. It clearly shows for some weeks Easyjet has been ignoring its customers, sending us in circles to communication dead-ends. Many other companies have handles their refunds successfully, like Jet2 and Ryanair. Easyjet- please honour your commitments to your customers, written in your own emails to us.
My suggestions would be automatic open-ended vouchers to travel cancelled. This should free up your customer service, to deal with more individual issues. Your change flight system should clearly show the credit available to customers through the whole process. Many are worried what the final cost will be as their credit is not visible in the total costs. Pick one communication system and service it. Sending people to calls and Facebook and twitter wastes our time and yours. Don't send us to misleading forms of communication. Build some trust and do what you state is operating. If you need more time to process refunds, tell people. We understand! Easyjet is a successful British company, and we want to to remain so, but with the trust of the British public.